ISO 10002:2018 — Customer Satisfaction and Complaints Handling

ISO 10002:2018 is an international standard for customer complaint handling. It provides organizations with a framework for managing customer complaints efficiently and effectively. The standard offers processes and guidelines to increase customer satisfaction and continually improve an organization's services.

The main benefits of the standard include effective customer complaint management, increased customer satisfaction, continuous improvement, enhanced organizational credibility, improved customer loyalty and reduced legal risks.

ISO 10002:2018 is suitable for organizations of all types and sizes. It provides a framework for applying best practices in customer complaint handling.