ISO 9001:2015 QUALITY MANAGEMENT SYSTEM

ISO 9001:2015 is an international standard for Quality Management Systems (QMS). It focuses on meeting customer expectations and requirements while continuously improving customer satisfaction. The standard provides a structured framework that governs organizational processes, from management structure and customer satisfaction to internal audits, procurement, and sales processes. Its main objective is to reduce errors, defects, time losses, and financial inefficiencies while preventing potential risks before they occur. ISO 9001 is not directly focused on product quality, but rather on the quality of the management system that ensures consistent and reliable outputs. It can be applied to organizations of all types and sizes across any industry.